Privacy Policy

Last updated: 14 November 2025

This Privacy Policy explains how The Natural Tiler (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website thenaturaltiler.co.uk.

We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Address or project location

  • Any additional information provided in enquiry forms, emails, or messages

Automatically collected information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries or quotation requests

  • Provide services you have requested

  • Manage bookings, communication, and customer support

  • Improve our website and services

  • Maintain internal records

  • Comply with legal obligations

We will never sell your data to third parties.

3. Legal Basis for Processing

We process your personal data based on:

  • Legitimate interests – responding to enquiries and providing services

  • Contractual necessity – carrying out work you have requested

  • Consent – where required for cookies or marketing

  • Legal obligation – keeping necessary records

4. Data Sharing

We may share your data with trusted third parties only when necessary, such as:

  • IT or website service providers

  • Payment or invoicing platforms

  • Professional contractors assisting with work

All third parties are required to keep your information secure and use it only for the purposes we specify.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your data against loss, unauthorised access, or misuse.

Data is stored securely within the UK or other compliant jurisdictions.

6. How Long We Keep Your Data

We keep your personal information only for as long as necessary for the purposes described above, or as required by law (e.g., tax and accounting requirements).

7. Your Rights

You have the following data protection rights:

  • The right to access your personal data

  • The right to correct inaccurate or incomplete information

  • The right to request deletion of your data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent (where applicable)

To exercise any of these rights, contact us at:
nick@thenaturaltiler.co.uk

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

9. Contact Us

For questions about this Privacy Policy or how we handle your data, contact:

The Natural Tiler
Email: nick@thenaturaltiler.co.uk